For a full refund, jewellery ordered from our website must be returned unworn within 14 days of receipt. Please make sure that you keep all packaging materials and return the goods in the same condition in which they were sent to you. In the UK all jewellery should be returned by Royal Mail Special Delivery to ensure a secure and traceable delivery. For Europe and Worldwide orders, please ensure your method of return is tracked and insured to the value of the purchase.
We are unable to accept responsibility for the non-arrival of returned goods unless sent as stated.
Refunds processed within 30 days of receipt of returned items and will be credited to the original purchaser’s credit card. The delivery charges for the original order will not be refunded. International customs duties and sales taxes are non refundable for shipments outside the European community.
Breakages or Faulty Items
Please inform us of all breakages within 48 hours of receiving the order. We advise customers to inspect their purchase before removing tags or before disposing of original packaging. Faulty Items will only be accepted if the goods are delivered to the customer damaged or if there is a subsequent manufacturing fault with in a period of six months. All items will be inspected and if deemed to be subject to fair wear and tear will not be accepted as faulty.
We offer a repair service for re-stringing pearls and re-plating for silver jewellery.
Exchanges are possible if we hold the requested item in stock. Please do not hesitate to contact our team. Email: firstname.lastname@example.org and we will reply to you within 24 hours.